Terms and Conditions

Last updated: 28-06-2026

These Terms and Conditions govern your access to and use of the RotorX FPV website and your purchase of products from us. By browsing our website, creating an account, placing an order, or making a payment, you agree to these Terms and Conditions.

1. Business Information

RotorX FPV operates as an online retailer of FPV drone products, electronic components, accessories, batteries, radio equipment, tools, and related products in Sri Lanka.

Contact details:

RotorX FPV
Website: www.rotorx.lk
Email: info@rotorx.lk
WhatsApp/Telephone: 076 055 4796
Business address: 324 Paragahawela, Ukuwela

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, compatibility information, prices, and availability are accurate.

However:

• Product images may differ slightly from the item supplied.
• Manufacturers may revise packaging or specifications without prior notice.
• Colours may vary depending on the display used.
• Customers must verify compatibility before ordering.

Information supplied by manufacturers is provided for guidance. Contact RotorX before ordering when you are uncertain about compatibility.

3. FPV Product Compatibility

FPV products often require specific combinations of:

• Voltage and battery cell count
• Motor KV
• Propeller size
• Flight controller and ESC ratings
• Radio protocols and frequencies
• Video transmission systems
• Antenna connectors and polarization
• Firmware and configuration

RotorX is not responsible for damage caused by incompatible parts, incorrect installation, incorrect wiring, reverse polarity, unsuitable firmware, excessive voltage, improper configuration, or use outside the manufacturer’s specifications.

4. Prices

All prices are displayed in Sri Lankan Rupees unless stated otherwise.

Prices may change without prior notice due to exchange rates, supplier pricing, shipping costs, taxes, customs duties, and market conditions. A price change will not affect an order that has already been accepted and fully paid, except where an obvious pricing or system error has occurred.

5. Orders

Submitting an order does not automatically guarantee acceptance.

We may cancel or reject an order where:

• A product is unavailable
• Payment has not been received or verified
• The price or product information contains an obvious error
• Fraudulent or suspicious activity is detected
• Delivery cannot reasonably be completed
• The order breaches applicable law or these terms

Where RotorX cancels a paid order because we cannot supply it, the amount paid will be returned or otherwise resolved in accordance with applicable law and the payment method used.

6. Payments

Orders must be paid using the payment options displayed on our website or communicated by RotorX.

Customers must provide accurate payment and billing information. An order may be held until payment is confirmed.

Bank-transfer customers should use the correct order reference and provide proof of payment when requested.

7. Pre-Orders

A pre-order reserves an item that is not currently available for immediate delivery.

Estimated arrival dates are estimates only and may change due to manufacturing delays, international shipping, airline restrictions, customs procedures, supplier delays, or events outside our control.

Unless required by applicable law:

• Pre-order payments are non-refundable.
• Pre-orders cannot be cancelled or exchanged because the customer changed their mind.
• Delivery timelines are not guaranteed.
• Discounts introduced after the pre-order was placed will not be applied retrospectively.
• A pre-order may not be transferred to another product without written approval from RotorX.

Where RotorX permanently cannot fulfil a pre-order, we will offer an appropriate remedy, which may include a replacement, store credit, or refund, as required by applicable law.

8. Delivery

Delivery times are estimates and are not guaranteed.

RotorX is not responsible for delays caused by couriers, incorrect addresses, unavailable recipients, severe weather, transport disruption, public holidays, customs matters, or other circumstances outside our reasonable control.

Customers must provide a correct and complete delivery address and reachable telephone number.

Risk of accidental loss or damage passes in accordance with applicable law and the delivery arrangement used.

9. Inspection Upon Delivery

Customers should inspect the package and product as soon as reasonably possible after delivery.

Visible courier damage, missing items, or incorrect products should be reported to RotorX within 24 hours of receipt, together with:

• The order number
• Photographs of the outer package
• Photographs or video of the product
• A clear description of the issue
• An unboxing video where available

Do not install, solder, modify, flash, disassemble, or use a product that appears damaged or incorrect.

10. Returns and Warranty

Returns and warranty claims are governed by the RotorX Return and Warranty Policy published on our website.

Unless required by applicable law, we do not offer cash refunds for change-of-mind purchases. Approved manufacturing-defect claims are generally handled through item-to-item replacement, repair, or another suitable warranty remedy.

11. Local Purchases

Our voluntary return process applies only to products purchased directly from RotorX within Sri Lanka.

Products purchased from another seller, overseas supplier, marketplace vendor, or third party must be returned to the original seller.

12. Warranty Exclusions

Warranty does not cover damage caused by:

• Crashes, impacts, water, moisture, fire, or excessive heat
• Incorrect soldering or wiring
• Reverse polarity
• Short circuits
• Incorrect voltage or battery cell count
• Overloading or overheating
• Propeller strikes or motor obstruction
• Incorrect firmware or configuration
• Unauthorized repairs or modifications
• Physical damage, cut wires, damaged connectors, or missing components
• Normal wear and tear
• Misuse, negligence, or improper storage
• Use outside manufacturer specifications

FPV equipment is used in a high-risk environment. Crash damage and user-installation damage are not manufacturing defects.

13. Batteries

LiPo and Li-Ion batteries require careful handling, charging, storage, and transportation.

Customers must:

• Use a compatible balance charger
• Never charge unattended
• Inspect batteries before use
• Stop using swollen, punctured, overheated, or damaged batteries
• Store batteries at a suitable storage voltage
• Use a fire-resistant charging and storage method

RotorX is not responsible for damage or injury caused by improper battery use, charging, transport, storage, modification, or disposal.

14. Product Use and Safety

FPV drones and electronic equipment may cause injury, fire, property damage, or loss when used incorrectly.

The customer is responsible for:

• Safe installation and operation
• Following manufacturer instructions
• Complying with aviation, radio-frequency, privacy, and local laws
• Flying only in permitted areas
• Maintaining safe distances from people and property
• Obtaining any required permissions, registrations, or approvals

15. Website Use

You must not:

• Misuse or interfere with the website
• Attempt unauthorized access
• Introduce malware or harmful code
• Copy website content for commercial use without permission
• Submit fraudulent orders or false information
• Use the website for unlawful purposes

16. Intellectual Property

The RotorX name, logo, website design, written content, photographs, graphics, and promotional material are owned by or licensed to RotorX unless otherwise stated.

Third-party brand names and trademarks remain the property of their respective owners.

17. Limitation of Liability

To the maximum extent permitted by law, RotorX will not be liable for indirect, incidental, special, or consequential loss arising from product use, flight operations, crashes, installation errors, loss of footage, loss of profits, or loss of opportunity.

Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded.

18. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any dispute will be handled through the appropriate courts, authorities, or dispute-resolution processes in Sri Lanka.

19. Changes to These Terms

RotorX may update these Terms and Conditions periodically. Changes apply from the date the revised terms are published on the website.

20. Contact

Questions about these terms may be sent to:

Email: info@rotorx.lk
WhatsApp/Telephone: 076 055 4796